HANSE

Arrival Time:

Please arrive at the meeting point 15-30 minutes prior to your scheduled activity for a smooth check-in process.

Booking Policy:

Please note that bookings may be rescheduled or canceled if weather conditions do not permit sailing.

Identification:

It is mandatory for each guest to carry a government-approved photo ID (original). You may be required to show this ID to security officials before sailing.

Preparation Tips:

• Avoid consuming heavy meals within one hour before the event.
• Please refrain from wearing high heels for your safety.
• Dress appropriately for windy conditions.

Additional Services:

Enhance your sailing experience with optional extras such as balloon decoration, fruit champagne, bouquets, and cakes, available at an additional cost.

On the Day of Your Sail:

After completing your booking, you will receive a WhatsApp message or SMS one day before your sail. This message will include the contact details of our representative who will assist you on the day of the event.

Swimming Proficiency:

No swimming skills are required to enjoy the sail, as life jackets will be provided for your safety.

Weather Conditions:

Sailing is dependent on weather conditions, including wind speed and tide. Please be prepared for potential wait times of one hour or more beyond your scheduled start time.

Do you provide food on the sailing boat?

No, we do not provide any food items on the sailing boat. However, you are welcome to bring your own finger food, snacks, and soft drinks to enjoy while sailing.

Can you make special arrangements for birthdays or anniversaries?

Yes, we can decorate the boat with balloons at an additional cost. Please select the balloon decoration add-on while purchasing your voucher for a memorable celebration in Mumbai.

Can I carry alcohol, wine, or champagne on the sailing boat?

No, carrying alcohol, wine, champagne, or any other alcoholic beverages is strictly prohibited on our sailing boats in Mumbai.

How far will we sail into the sea from Mumbai?

You will sail all the way out into the open sea, almost reaching the tip of South Mumbai. You will not be visible from the shore, offering a serene and private sailing experience.

Is parking available near the Gateway of India?

Yes, parking is available near the Gateway of India, making it convenient for you to join our sailing trips.

Can kids come on the sailing trip?

Yes, children aged 3 years and above are allowed on the sailing trip. Sailing in Mumbai is a family-friendly activity.

Where is the meeting point for the sailing trips?

The meeting point is Jetty No. 5, opposite the main entrance of the Taj Hotel, near the Gateway of India, Colaba, Mumbai.

Do you offer sunset sailing trips?

Yes, we offer sunset sailing trips in Mumbai. The ideal time slots for sunset sailing are 4:00 PM to 6:00 PM in winter and 6:00 PM to 8:00 PM in summer.

Are life jackets provided on the sailing boat?

Yes, life jackets are provided for all passengers on the sailing boat to ensure your safety while sailing in Mumbai.

Are pets allowed on the sailing boat?

No, pets are not allowed on the sailing boat.

What is the cancellation policy for sailing trips?

If your booking is canceled due to unfavorable weather conditions or operational reasons, you will receive a full refund. Customer-initiated cancellations are not refundable.

Can kids come on the sailing trip?

Yes, children aged 3 years and above are allowed on the sailing trip. Sailing in Mumbai is a family-friendly activity.

Where is the meeting point for the sailing trips?

The meeting point is Jetty No. 5, opposite the main entrance of the Taj Hotel, near the Gateway of India, Colaba, Mumbai.

Do you offer sunset sailing trips?

Yes, we offer sunset sailing trips in Mumbai. The ideal time slots for sunset sailing are 4:00 PM to 6:00 PM in winter and 6:00 PM to 8:00 PM in summer.

Are life jackets provided on the sailing boat?

Yes, life jackets are provided for all passengers on the sailing boat to ensure your safety while sailing in Mumbai.

Are pets allowed on the sailing boat?

No, pets are not allowed on the sailing boat.

What is the cancellation policy for sailing trips?

If your booking is canceled due to unfavorable weather conditions or operational reasons, you will receive a full refund. Customer-initiated cancellations are not refundable.

Is it necessary to know how to swim for sailing?

No, it is not necessary to know how to swim. Life jackets will be provided for your safety during the sailing trip in Mumbai.

Can I bring my own decorations for special occasions?

Yes, you can bring your own decorations. However, please inform us in advance so we can make the necessary arrangements for your special occasion in Mumbai.

What happens if the weather is unfavorable for sailing?

Sailing is dependent on weather conditions. If the weather is unfavorable, your booking may be rescheduled or canceled. You will have the option to either reschedule or receive a full refund.

Are there any age restrictions for sailing?

Children aged 3 years and above are allowed. There is no upper age limit, but passengers should be in good health to enjoy sailing.

Can I book a private sailing experience?

Yes, you can book a private sailing experience. The entire boat will be reserved for you and your group, offering a personalized sailing experience.

What should I bring for the sailing trip?

We recommend bringing sunscreen, sunglasses, a hat, and comfortable clothing. Don’t forget your camera to capture the beautiful moments while sailing.

100% advance payment at the time of booking

In case of rescheduling, 25% of the booking cost will be charged.

Cancellation Policy

• 5 days before the date of sail - 100% refund
• 72 hours before the time of sail - 50% refund
• Post 72 hours - 100% cancellation fee will be charged (No refund)

PAYMENT PROCEDURE (Please Read Carefully)

Once the amount is transferred, please send the transaction ID/details via email or WhatsApp.

If the call goes unattended, drop a message along with your name and event, and we will get back to you.

Once the amount is paid, a refund will only be provided as per the above policy.

Registration will be accepted ONLY through Phone Call, SMS, or WhatsApp.